Contact a Behavior Change Consultant

What to expect when you contact us

Reaching out to a behavior change consultant should be easy. Here is how it works:

1. 01

   Send a short note

   Use the form, email or phone. A few lines are enough.

2. 02

   We reply with questions

   We ask what we need to understand your goals and context.

3. 03

   Discovery call

   We listen, share early thoughts and agree whether we're the right fit.

4. 04

   A clear proposal

   If it makes sense, we send a simple scope, timeline and budget for your review.

Before your discovery call

You don't need a polished brief to get in touch. Still, a little preparation helps us give you more useful advice on the first call. If you can, think about:

• The behavior. What exactly do you want people to do, or stop doing?
• The people. Who are they, where are they, and who influences them?
• What you know. Any data, past evaluations or research you already have.
• What you've tried. Campaigns, services or products that are already in place.
• Constraints. Timeline, budget range, donor requirements or reporting deadlines.

Share whatever you have. Partial answers are fine, and we'll fill the gaps together. Everything you send is treated as confidential.

How a behavior change consultant can help

Most clients contact us for one of four reasons, matching our four services:

• A campaign or program isn't getting results, and you need an SBCC strategy that explains why.
• A process or product loses people along the way, and you want nudge design to fix it.
• Your team wants stronger skills through SBCC training.
• You need proof of impact through SBCC monitoring and evaluation.

Not sure which fits? That's normal. A behavior change consultant can help you frame the problem first. You can also read about our approach or who we are.

If you'd like background reading before we talk, the World Health Organization's guide to behaviour change campaigns is a useful starting point.

Talking to an SBCC consultant in Nairobi, Kenya

When you contact us, you speak directly with an experienced behavior change consultant, not a sales team. We will ask about the behavior you want to change, the people you need to reach, your timeline and your budget. Even if we are not the right SBCC consultant for your needs, we will try to point you to useful resources or other specialists.

A first call usually takes 30 to 45 minutes and there is no charge or obligation. After the call, if it makes sense, we will send a short note summarizing what we heard and suggesting next steps, such as a proposal, a scoping exercise or a quick review of existing materials.

Sending a ToR or EOI

If you have a ToR, EOI or request for proposals, please attach it to your email or mention the procurement reference. Let us know the submission deadline and any required formats, and we will confirm quickly whether we can respond. Our page on working with us explains how we prepare proposals and the contract types we accept.

If you are still writing your ToR, our guide on how to write an SBCC ToR may help.

Who we work with

As a behavior change consultant based in Nairobi, Kenya, we work with governments, UN agencies, international and local NGOs, foundations, research institutions and businesses with social goals. We support programs in health, nutrition, WASH, climate and agriculture, gender and social norms, and emergencies, in Kenya, across Africa and worldwide.

Whether you need a single behavior change consultant for a short assignment or a team for a multi-year program, tell us about your needs and we will suggest the best way to help.

Our response times

As a behavior change consultant team, we aim to reply to all inquiries within two working days, and sooner for urgent procurement deadlines. If you have not heard from us, please check your spam folder or call us on +254 183 188 911 during East Africa business hours.

Your information

We use the information you send only to respond to your inquiry and, if we work together, to manage the assignment. We do not sell or share your information with third parties. [PLACEHOLDER: link to a privacy policy once published.]

Meeting in person

Our team is based in Nairobi, Kenya. We are happy to meet clients and partners in person in Nairobi by appointment, and we regularly travel for fieldwork, workshops and meetings across Kenya and the region. For clients elsewhere, we work comfortably by video call across time zones. Tell us your preferred format and we will arrange it.